Welcome to Zuhr Tech. These Terms and Conditions govern your access to and use of our website, www.zuhrtech.com , along with all related content, features, products, and services provided through it.

By accessing or using the Website or Services, you agree to be bound by these Terms, which constitute a legally binding agreement between you and Zuhr Tech. If you do not agree with any part of these Terms, you must refrain from using the Website or Services.

1. Eligibility and Account Creation

To use our Services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater. By accessing the Services, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into this agreement. If you are under 18, you may only use the Services with the express permission of a parent or legal guardian.

Certain features of the Services may require you to create a user account. When registering, you agree to provide accurate, current, and complete information as prompted by the registration process. You are responsible for maintaining the confidentiality of your Account credentials, including your username and password, and for all activities that occur under your Account. You must notify us immediately at [support email, e.g., support@zuhrtech.com if you suspect unauthorized use of your Account or any security breach. The Company is not liable for any loss or damage arising from your failure to protect your Account credentials.

2. Modifications to These Terms

We reserve the right to modify, update, add, or remove portions of these Terms at any time to reflect changes in our Services, legal requirements, or business priorities. Any modifications will be effective immediately upon posting the updated Terms on the Website, and the “Last Updated” date at the top of this document will be revised accordingly. We may, at our discretion, notify you of significant changes via email or a notice on the Website, but we are not obligated to do so. Your continued use of the Services after any changes signifies your acceptance of the updated Terms. If you do not agree with the modified Terms, you must discontinue using the Services. It is your responsibility to review these Terms periodically for updates.

3.Intellectual Property and Content Ownership

All content on the Website, including but not limited to text, images, graphics, logos, trademarks, audio, video, user interfaces, designs, artwork, photographs, and computer code , is owned, controlled, or licensed by Zuhr Tech. This Content is protected by copyright, trademark, trade dress, patent, and other intellectual property laws, as well as unfair competition laws, both domestically and internationally.

Unless expressly permitted in writing by the Company or indicated on specific Content, you may not copy, reproduce, distribute, republish, download, display, post, transmit, or modify any Content in any form or by any means, including electronic, mechanical, photocopying, recording, or otherwise. You are also prohibited from “mirroring” any Content on another website or server without our prior written consent. Unauthorized use of the Content may violate intellectual property laws and result in legal action.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and Content solely for personal, non-commercial purposes. Any use beyond this scope requires our express written permission.

4. Warranty Policy

Zuhr Tech is committed to providing high-quality products and exceptional customer service. However, to maintain efficient and timely service, we adhere to specific warranty policies, which you agree to follow when purchasing products from us. We kindly request that you carefully review the following warranty terms before making a purchase.

General Warranty Terms

Warranties for products sold through the Website are provided by the original manufacturer or importer, not directly by Zuhr Tech. We act as an intermediary to facilitate warranty services between you and the manufacturer or importer. Warranty terms vary by brand and product, and specific conditions are typically outlined on the manufacturer’s official website. Zyhr Tech adheres to warranty policies set by the manufacturer, local regulations, and industry standards, such as those established by relevant trade associations.

A warranty is a contractual agreement between the buyer and the manufacturer or importer, under which the manufacturer or importer is responsible for repairing or replacing defective products. Zuhr Tech assists customers in accessing warranty services but does not bear direct responsibility for the warranty itself unless otherwise specified.

Warranty Coverage

• Product-Specific Warranties: Warranties apply only to products for which the manufacturer explicitly provides a warranty period at the time of sale. Not all products sold on the Website come with a warranty.
• Immediate Replacement or Repair: If a warranted product is found to be defective after purchase, it will either be repaired or replaced at our discretion, depending on the product type and availability. If an identical replacement is unavailable, we may provide a comparable product from another brand or a higher-quality product with price adjustments.
• Non-Repairable or Non-Replaceable Products: If a product cannot be repaired or replaced due to unavailability, we may offer a refund based on the product’s depreciated value, subject to mutual agreement.
• Service Timeframes: Warranty repairs or replacements may take 5–40 days or longer, depending on the availability of parts, which may need to be imported. We strive to process claims as quickly as possible but cannot guarantee specific timeframes.

 Exclusions from Warranty

Warranties do not cover:

• Damage due to misuse, negligence, or accidents (e.g., water damage, physical damage, burns, or deep scratches).
• Products with removed, damaged, or altered serial numbers or stickers.
• Motherboards, graphics cards, fungus, rust, or significant physical damage.
• Apple MacBook products with the native operating system removed.
• Printer components such as cartridges, toners, heads, rollers, drums, or maintenance boxes.
• Printers using non-manufacturer-approved ink, toner, or cartridges.
• Combo keyboard-mouse sets where only one component is damaged (the entire set must be presented for warranty claims).
• Power adapters for printers, scanners, routers, switches, access points, or similar products.
• Dead pixels on monitors unless there are three or more visible dead pixels.
• Data loss or software corruption during use or servicing. You are responsible for backing up your data, as Zuhr Tech is not liable for data recovery or software reinstallation.
• Customized computer setups or operating systems provided at the time of sale.
• Products under “lifetime warranty” after they become obsolete (End of Life) in the market or after a maximum of 2 years, per industry standards.
• Products left unclaimed in our service department for more than 2 months after a warranty claim is submitted.

Warranty Claims Process

To initiate a warranty claim, you must present the product along with its original packaging and proof of purchase (e.g., receipt or invoice). If the receipt is lost, other verifiable proof of purchase may be accepted. For non-warranty services, additional fees may apply, subject to your consent. If replacement parts are needed, you may procure them independently or through us with advance payment.

5. Acceptable Use Policy

You may use the Website and Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any commercial purpose not expressly approved by us.
• Collect or harvest data from the Website without our written consent, including usernames or email addresses for unsolicited communications.
• Engage in automated activities, such as using scripts, bots, or data-mining tools.
• Impersonate another user, misrepresent your identity, or use another user’s account.
• Harass, threaten, or harm other users or our employees.
• Remove copyright or proprietary rights notices from any Content.
• Attempt to reverse-engineer, decompile, or modify the Website’s software or Content.
• Upload or transmit viruses, malware, or other harmful material.
• Use the Services in a way that violates any applicable laws or regulations.

We reserve the right to monitor the Website for violations and take appropriate action, including suspending or terminating your access, without notice.

6. User-Provided Content

You may have the opportunity to post content, such as reviews or feedback, on the Website (“User Content”). By posting User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute it in connection with the Services. You represent and warrant that your User Content complies with our Acceptable Use Policy and does not infringe on third-party rights. We are not responsible for User Content and may remove it at our discretion if it violates these Terms.

7. Site Management and Availability

We reserve the right to modify, suspend, or discontinue the Website or Services at any time without notice. We may also correct errors, inaccuracies, or omissions in product descriptions, pricing, or availability without prior notice. We are not liable for any interruptions, delays, or errors caused by maintenance, technical issues, or other factors beyond our control. You are responsible for maintaining appropriate hardware, software, and virus protection to access the Services.

8. Disclaimer and Limitation of Liability

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be secure, error-free, or free from viruses. You use the Services at your own risk.

To the fullest extent permitted by law, Zuhr Tech is not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Services. Our liability for any direct damages is limited to the amount you paid for the specific product or service giving rise to the claim. We are not liable for delays or failures caused by events beyond our reasonable control.

9. Termination

These Terms remain in effect while you use the Services. We may terminate or suspend your access to the Services at our discretion, without notice, for any reason, including violation of these Terms or applicable laws. Upon termination, your right to use the Services ceases, and you may not create a new account under false pretenses. We reserve the right to pursue legal action for violations.

• 10. General Provisions
• Electronic Communications: By using the Services, you consent to receive electronic communications from us, which satisfy any legal requirement for written communication.
• Entire Agreement: These Terms, along with any supplemental policies (e.g., Privacy Policy, Cookie Policy), constitute the entire agreement between you and Zuhr Tech.
• Assignment: We may assign our rights and obligations under these Terms to another party without notice.
• Severability: If any provision of these Terms is found to be unlawful or unenforceable, it will be severed, and the remaining provisions will remain in effect.
• No Waiver: Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Governing Law: These Terms are governed by the laws of Bangladesh. 
• Contact: For questions, complaints, or warranty-related inquiries, contact us at support@zuhrtech.com or phone number 01860649056

11. Supplemental Policies

• Privacy Policy: Our Privacy Policy ([Your Privacy Policy URL]) governs how we collect, use, and protect your personal data.
• Cookie Policy: Our Cookie Policy ([Your Cookie Policy URL]) explains how we use cookies on the Website.
• Return and Refund Policy: Details on returns, refunds, and cancellations are available at 

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Zuhr Tech
📧 Email: info@zuhrtech.com
📞 Phone: +880 1303 506568
📍 Address:  Level-4, House-Kha-91, Road-East Namapara, Khilkhet, Dhaka-1229 .